Contact & FAQs
Questions? We are here to help
Ready to book? Use online booking for live times. For anything else, call, email or send us a question below.
Send us a question
We reply within one working day. To book, please use online booking.
Call us
Clinic
18 Fernleigh Parade, Didsbury, Manchester M20 6ZZ
Opening hours
Monday to Friday: 8am to 8pm
Saturday: 9am to 1pm
Sunday: Closed
FAQs
Your questions, answered
Booking, cancelling, referrals and what to expect at the clinic.
How do I book an appointment?
Choose a treatment on the Book Online page, pick a date and one of the free times shown, add your details and press Book. Your appointment is confirmed straight away and we email you a confirmation with your booking reference.
Which treatment should I book first?
If you are new to us or have a new problem, book a Physio Assessment. If you only want a massage for tight muscles and have no injury, book a Sports Massage. Runners with a niggle can go straight to the Running Injury Clinic.
Can I cancel or change my booking?
Yes. Use the “Manage your booking” link in your confirmation email to cancel, then book a new time. Cancellation is free up to 24 hours before your appointment. Inside 24 hours, please call us.
Do I need a referral from my GP?
No. You can book directly without a GP referral. If we think you need to see your GP or a specialist, we will tell you and explain why.
What should I wear?
Wear comfortable clothes you can move in, such as shorts or leggings and a vest or T-shirt, so we can see and treat the area. For the Running Injury Clinic, bring your usual running shoes.
How do I pay?
You pay at the clinic after your appointment, by card or contactless. Prices are shown on each treatment.
Do you accept health insurance?
Many insurers cover physiotherapy. Check with your insurer before you book and bring your authorisation code to your first appointment.
Will I get a reminder?
Yes. We email you a reminder about 24 hours before your appointment, with a link to manage your booking.